AI Transparency Card
Clio Care
Disability support software (NDIS)
Status
Certified
Tier
Govern
Certified since
6 October 2026
ID
RAIA-2026-0013
The facts above are verified by Responsible AI Australia against its public register.
- What this business uses AI for Assessed
- Clio Care is documentation software for independent NDIS support workers. After a shift, the worker describes what happened in their own words, and Clio's AI turns it into a structured progress note using only what they described. The worker reviews, edits and signs every note. Clio also uses AI to write reports from signed notes, suggest improvements to a worker's writing, read receipts for tax records, set up participant profiles from uploaded plan documents, and answer questions in its in-app help and website chat.
- Does it make decisions about you? Assessed
- The business describes its AI risk profile as: AI-assisted documentation about people with disability (NDIS progress notes). We treat this as higher risk because the records can inform people's supports. Mitigations: the AI only prepares drafts and never makes decisions; every note is reviewed and signed by the worker; missing details are marked for the worker rather than invented, and block sign-off until completed; notes are tested against our published Note Integrity Standard before every release.
- Who is watching it Assessed
- The business states that humans review its AI. In its own words: Yes. A person reviews every AI output: the worker reads, edits and signs every note before it is final. Every change to note generation passes our test suite before release, and we check real notes for known problems using de-identified data. The Founder reviews our AI risks, policies and providers at least once a year.
- How to question a decision Assessed
- Yes. Clio's AI does not make decisions; it prepares drafts. Workers can edit, regenerate or discard anything it produces, and a note is only final when the worker signs it. Anyone with a concern about a Clio-assisted note or how our AI behaves can email hello@cliocare.com.au, and we aim to respond within five business days.
Accountable for AI
Yes. The Founder oversees all AI development. Every change is recorded in our development records and version control, tested with automated test suites, and reviewed on a staging version before release. Our governance framework, Responsible AI Policy, privacy policy and data processing summary are kept up to date.
No questions have been put to this business through its card yet.