The Tax Practitioners Board's guidance statement on how existing obligations apply when AI is used in providing tax agent services. Practitioners remain ultimately responsible for the services they provide, must exercise their own professional judgement and should not rely on AI output as a substitute for their own analysis of a client's circumstances. They should verify and review AI-generated content for accuracy at each step of the workflow, establish processes to understand and contest AI outputs, and document those steps. On confidentiality, practitioners must obtain permission from each client before divulging client information to a third party, which can include entering client information into AI models and tools, depending on how the tools are configured and used. The Board recommends telling the client to whom and where the disclosure will be made, where data will be stored and whether AI tools may be used. Permission can be given through a signed letter of engagement, a signed consent or other communication. The statement is guidance: it says it does not create rights or legal obligations beyond those in the Tax Agent Services Act 2009.
Who this affects: Registered tax agents and BAS agents using AI while providing tax agent services.
