8people

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AI Education · 3-10 employees · ABN 65531821185

Responsible AI Certified · Commit tierCertified since 2 Mar 2026 · Valid until 2 Mar 2027

Certification ID: RAIA-2026-0003

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Certification IDRAIA-2026-0003

Expires2 Mar 2027

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RAIA-2026-0003

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Responsible AI profile

Self-declared AI practices, submitted as part of this business's certification.

AI usage

How they use AI

At 8people, we are developing AI tools that support smarter decision-making and revenue growth for organisations, while keeping humans at the centre. We believe that by upskilling humans to work with AI, we can all work together and have a better future.

AI tools in use

Chatbots or virtual assistants (e.g., customer service)Predictive analytics or forecasting (e.g., sales trends)Image recognition or computer vision (e.g., quality control in manufacturing)Natural language processing (e.g., content generation or sentiment analysis)Automation or robotic process automation (RPA) (e.g., workflow efficiency)HR or recruitment tools (e.g., resume screening)Marketing or content creation (e.g., personalized ads)Supply chain or inventory management

AI use & risk profile

Low-risk (e.g., internal automation or content generation)Medium-risk (e.g., customer recommendations or marketing)High-risk: Credit scoring or financial servicesHigh-risk: Education or assessment toolsHigh-risk: Biometric identification

Risk & safety

How they identify and mitigate AI risk

We, at 8people identify and mitigates AI-related risks through structured internal reviews led by senior team members. We apply basic risk checklists focused on data privacy, bias, transparency and we review AI-enabled features during development and before deployment. During this process we adjust models and workflows and additionally add guardrails to ensure ethical use and compliance. Ultimately, humans are accountable for all final decisions.

Fairness audits & human-in-the-loop review

Yes

Frequency & method

Our AI capabilities were recognised by Gartner, ranking us as a Leader in Conversational AI for Enterprise in 2025.

Ability to contest or override AI decisions

Yes

Example

Yes. Enterprise employees can adjust AI capabilities as well as raise a ticket with our team.

Ethics & governance

Follows ethical AI frameworks

Yes

Frameworks followed

Australian AI Ethics PrinciplesInternal company policyIndustry-specific (e.g., ISO standards for AI)

Maintains AI documentation & oversight

Yes

Responsible for oversight

Organisations we work with keep these records.

Privacy & fairness

Privacy & data security (Privacy Act 1988)

Yes

Methods

Other (specify)

Other methods

We have partnered with global AI company [Kore.ai] which complies with privacy and security on an international level. They work with financial sector e.g. City Bank etc so they have proven to be strong with protecting personal data and compliance with laws.

Prevents AI bias & discrimination

Yes

Methods

Diverse and balanced training dataInclusive testing with varied demographicsOther (specify)

Other methods

The AI outputs are closely monitored and adjusted through the training phase as well as live phase.

Sustainability & society

Environmental impact

We work with AWS and similar providers who are energy-efficient conscious.

Societal benefit & responsible scaling

We, at 8people are driving the change in AI and human collaboration. Our aim is to educate 5M humans per year to understand AI and leverage it for the human good. Governance is an integral part to what we do and we are constantly learning and developing to ensure we scale responsibly and ethically.